Policies
Shipping & returns
All orders are placed through our eBay store, so eBay’s checkout and buyer protection apply to every purchase.
Where orders are placed
We sell through our eBay store. When you buy, eBay handles payment, and your order details and tracking live in your eBay purchase history.
Shipping
- The shipping cost, available services and handling time are shown on each listing before you buy.
- Tracking is uploaded to eBay when your order ships, so you can follow it from your purchase history.
- Items are packed with care. If anything arrives damaged, please let us know right away and include photos if you can.
Returns
- Return terms, including whether returns are accepted and who pays return shipping, are listed on each item’s eBay page.
- To start a return, open the order in your eBay purchase history and choose Return this item.
eBay Money Back Guarantee
Every purchase is covered by the eBay Money Back Guarantee. If an item doesn’t arrive, is faulty or damaged, or doesn’t match the listing, you can get your money back, even if the listing says no returns.
Need help with an order?
Message us through eBay from your order page, or contact us here. We’ll work with you to sort it out.